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Dr DEEPAK RAMANAN V

MBA, PhD
SCHOOL OF BUSINESS AND MANAGEMENT

Articles in Journals

Sl.No. Title Name of Journal Date of Publication Volume No/Issue No/Page No
1 Unveiling metaverse sentiments using machine learning approaches Kybernetes 21-Mar-2024 / / -

Additional information

Category Article in Research Journal
Sole Authored /Co Authored Co-Author
Author Name (s) DEEPAK RAMANAN V,THAMARAISELVAN NATARAJAN,P.PRAGHA,KRANTIRADITYA DHALMAHAPATRA
Title of Article Unveiling metaverse sentiments using machine learning approaches
Name of Journal Kybernetes
Volume No
Issue No
Page No -
URL https://www.emerald.com/insight/publication/issn/0368-492X
Date of Publication 21-Mar-2024
2 Does service journey quality explain omnichannel shoppers' online engagement behaviors? The role of customer-store identification and gratitude toward the store The TQM Journal 20-Nov-2023 / / -

Additional information

Category Article in Research Journal
Sole Authored /Co Authored Co-Author
Author Name (s) DEEPAK RAMANAN V,THAMARAISELVAN NATARAJAN
Title of Article Does service journey quality explain omnichannel shoppers' online engagement behaviors? The role of customer-store identification and gratitude toward the store
Name of Journal The TQM Journal
Volume No
Issue No
Page No -
URL https://www.emeraldgrouppublishing.com/journal/tqm
Date of Publication 20-Nov-2023
3 Does integrated store service quality explain omnichannel shoppers' online brand advocacy behaviors?: role of memorable shopping experiences, store attachment, and relationship strength The TQM Journal 27-Oct-2023 / / -

Additional information

Category Article in Research Journal
Sole Authored /Co Authored Co-Author
Author Name (s) DEEPAK RAMANAN V,THAMARAISELVAN NATARAJAN
Title of Article Does integrated store service quality explain omnichannel shoppers' online brand advocacy behaviors?: role of memorable shopping experiences, store attachment, and relationship strength
Name of Journal The TQM Journal
Volume No
Issue No
Page No -
URL https://www.emeraldgrouppublishing.com/journal/tqm
Date of Publication 27-Oct-2023
4 Does integrated store service quality turn omnichannel shoppers into price-insensitive, cross-category purchasers, and loyal webroomers? Moderating role of perceived relationship investment and alternative retailer attractiveness International Journal of Quality and Service Sciences 20-Oct-2023 15 / 3-4 / 291 -319

Additional information

Category Article in Research Journal
Sole Authored /Co Authored Co-Author
Author Name (s) DEEPAK RAMANAN V,THAMARAISELVAN NATARAJAN
Title of Article Does integrated store service quality turn omnichannel shoppers into price-insensitive, cross-category purchasers, and loyal webroomers? Moderating role of perceived relationship investment and alternative retailer attractiveness
Name of Journal International Journal of Quality and Service Sciences
Volume No 15
Issue No 3-4
Page No 291 -319
URL https://www.emeraldgrouppublishing.com/journal/ijqss
Date of Publication 20-Oct-2023
5 Does pickup service quality explain BOPIS users? store relationship performance? The moderating role of users? service experience consciousness The TQM 15-Aug-2023 / / -

Additional information

Category Article in Research Journal
Sole Authored /Co Authored Co-Author
Author Name (s) DEEPAK RAMANAN V,THAMARAISELVAN NATARAJAN AND DEEPAK RAMANAN.V
Title of Article Does pickup service quality explain BOPIS users? store relationship performance? The moderating role of users? service experience consciousness
Name of Journal The TQM
Volume No
Issue No
Page No -
URL https://www.emeraldgrouppublishing.com/journal/tqm
Date of Publication 15-Aug-2023
6 How integrated store-service quality promotes omnichannel shoppers? word-of-mouth behaviors: the moderating role of perceived relationship investment and the shopper?s perceived value The TQM Journal 11-May-2023 / / -

Additional information

Category Article in Research Journal
Sole Authored /Co Authored Co-Author
Author Name (s) DEEPAK RAMANAN V,THAMARAISELVAN NATARAJAN AND DEEPAK RAMANAN V
Title of Article How integrated store-service quality promotes omnichannel shoppers? word-of-mouth behaviors: the moderating role of perceived relationship investment and the shopper?s perceived value
Name of Journal The TQM Journal
Volume No
Issue No
Page No -
URL https://www.emeraldgrouppublishing.com/journal/tqm
Date of Publication 11-May-2023
7 How does channel integration quality promote omnichannel customer citizenship behavior? The moderating role of the number of channels used and gender Kybernetes 05-May-2023 / / -

Additional information

Category Article in Research Journal
Sole Authored /Co Authored Co-Author
Author Name (s) DEEPAK RAMANAN V,THAMARAISELVAN NATARAJAN ,JEGAN JAYAPAL
Title of Article How does channel integration quality promote omnichannel customer citizenship behavior? The moderating role of the number of channels used and gender
Name of Journal Kybernetes
Volume No
Issue No
Page No -
URL https://www.emeraldgrouppublishing.com/journal/k?distinct_id=%24device%3A18c14a30e67176f-0335099eff1857-26031051-100200-18c14a30e67176f&_ga=2.171827555.2144975328.1701153232-190801493.1701153232&_gl=1
Date of Publication 05-May-2023
8 Does integrated store service quality stimulate omnichannel shoppers' augmenting, co-developing, influencing and mobilizing behaviors? Moderating role of perceived relationship investment Kybernetes 27-Mar-2023 / / -

Additional information

Category Article in Research Journal
Sole Authored /Co Authored Co-Author
Author Name (s) DEEPAK RAMANAN V,THAMARAISELVAN NATARAJAN
Title of Article Does integrated store service quality stimulate omnichannel shoppers' augmenting, co-developing, influencing and mobilizing behaviors? Moderating role of perceived relationship investment
Name of Journal Kybernetes
Volume No
Issue No
Page No -
URL https://www.emeraldgrouppublishing.com/journal/k
Date of Publication 27-Mar-2023
9 Does pickup service quality explain buy online pickup in-store service user's citizenship behavior? Moderating role of product categories and gender The TQM Journal 25-Jan-2023 / / -

Additional information

Category Article in Research Journal
Sole Authored /Co Authored Co-Author
Author Name (s) DEEPAK RAMANAN V,THAMARAISELVAN NATARAJAN,JEGAN JAYAPAL
Title of Article Does pickup service quality explain buy online pickup in-store service user's citizenship behavior? Moderating role of product categories and gender
Name of Journal The TQM Journal
Volume No
Issue No
Page No -
URL https://www.emerald.com/insight/publication/issn/1754-2731
Date of Publication 25-Jan-2023

Workshop/FDP/Training programme Attended

Sl.No. Name of the Workshop/FDP/Training programme Name of Oraganiser Level Date
1 Lean Six Sigma for Higher Education Institution Christ(Deemed to be) University National 11/12/2023

CHRIST UNIVERSITY

(Deemed to be University)

Dharmaram College Post, Hosur Road, Bengaluru - 560029,
Karnataka, India

Tel: +91 804012 9100 / 9600

Fax: 40129000

Email: mail@christuniversity.in

Web: http://www. christuniversity.in

Vision

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Mission

CHRIST (Deemed to be University) is a nurturing ground for an individual's holistic development to make effective contribution to the society in a dynamic environment.



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